Pre-loader

RETURNS

Mood Clothing values your satisfaction when shopping with us. As a consumer, you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not considered a major failure.

    1. All returns must be received within 14 days of the purchase date.
    2. Gift cards can not be returned and are not redeemable for cash.
    3. Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
    4. Once your return has been processed, you will receive a confirmation email from our team.

     

    RETURN PROCEDURE

    100% STORE CREDIT 

    • Customer is to create a $8.95 return label and return products

     

    EXCHANGE 

    • Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund/store credit for the returning item
    • If your exchange request is not available our team will issue you with store credit
    • Customer is to create a $8.95 return label and return products
    • Product must be full priced, Sale items will be issued 100% store credit

     

    REFUND 
    • Refund can only be returned via the original payment method
    • For change of mind customer is to create a $8.95 return label and return products.
    • We will pay the shipping costs for all faulty or mismatched description items, upon proof of shipping costs paid by you
    Pre-loader